Due to poor communication and pretty much no after sales support I cannot recommend these bikes. I bought one each for both myself and my wife in February and had to chase them to get a delivery ETA. I had to pay the credit card bill before I received the bikes or even an ETA. There was no note when I purchased saying they were not already in stock. After a long wait, I received both bikes but both had different handlebars, seat posts and seats even though they were the same bikes and colors! The rear brake light does not work on my bike, so once it goes into cruise control, you need to pull the front brake to disengage the cruise control because the rear brake doesn't activate the brake light which in turn deactivates the cruise control. I learned this, the hard way into oncoming traffic! Wrote the company, it was all within a few days of receiving the bikes end of March. I got a cold request back to send pics. So I sent back a video showing the brake light does not engaging that same day. No response ever received. The connections are all secure, there is a short in the wire. So I have a dangerous ebike with no after sales service. I purposely purchased these bikes because they had a Canadian address. Apparently my research on this brand did not pay off and I am left with a poor quality experience after spending more than $4,000. Don't buy if you want a product that has any kind or after sales support.
The bike arrived in a big box and was packaged well. Took me 10 minutes to assemble it so it was very easy. I was struggling to turn on the bike as I didn't know the battery is key required. **KEY NEED TO BE INSERTED IN THE BATTERY IN ORDER TO TURN IT ON**
I had so much fun with it and did a 70kms trip already on my first day. It's super fast and it could go up to 55km/hr with pedal assisted. The battery could definitely last around 100km so it exceeded my expectation. Suspension wise, it was okay as it can handle paved road and rocks well but not amazing. I doubt if it can handle off road or mountain biking though. The Brake was good.
The exterior of the bike is 10/10. Got so many compliments about how stylish it looks and not to mention it's foldable. Exceeded my expectation again.
Now, let's talk about the bad things. First of all, it's super heavy and I can't lift up the biketo my SUV's trunk unless the battery is being removed. Weighed around 70lbs I believe. Secondly. my left pedal cannot be folded. Spoke with the customer service but I dont think they can ship me with a new one but I guess I can live with it. Last but not least, the logistics issue which seems very common here based on the reviews. I got very lucky as I received my bike within 3 weeks from the order date. However it's so difficult to keep track of the shipping status unless you call them.
Again, this well-built bike is totally worth the money and make sure to get the bundle if you are interested in getting one. The bag and the phone mount are super useful with that reasonable price.
Throttle already broken
We have ridden these now over the last few weeks. They work great. The descriptions are accurate. Good power, easy to ride.
This bike was bigger than expected. Packaged well. very sturdy and good customer service.