Note: Our global fulfillment partner is experiencing delays; ship times are temporarily affected. We do not have shipping and delivery estimates at this time.

Shipping Time
In-stock items typically ship within 2-3 weeks* after payment confirmation and delivery times will vary depending on where you live. Use our handy map to get a shipping estimate for your area!

Preorders
Preorder delivery dates are only an estimate and we do not guarantee exact delivery dates.

Yukon Territory, Northwest Territories, and Nunavut: We are currently not shipping to these territories. For existing customers in these territories, please contact us directly at support@tesgoebike.com for servicing options. 

*Special circumstances such as high volume new product releases or restock days may create longer shipping time. If this is the case, we will clearly state on the product page and send a follow up reminder via email.
 

Shipping Costs
Shipping is FREE for all Ebikes and items that are included in the same order. Orders that include more than one bike usually ship together.

Shipping Method.
Shipping is offered through UPS and Day&Ross, which is free to all Provinces across Canada. Once your bike ships, you'll receive an email with the tracking number so you can see when the estimated delivery time will be.

Please note:
All electric bike orders require a signature at time of delivery by the shipping provider
Delivery dates are estimates and can be impacted by carrier delays, weather, supply constraints, high volume, and labor shortages

 

Refused Shipments – Flat Fee. 
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $120 to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $120.

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